Features
- 360° view of customers
- Customer Health Score
- Push notifications
- Customer segmentation
- Customer journey
- Plays & automations
- Customer surveys
- Workspace
Solutions
Basic
- Pricing
- Integrations
- Industry reports
- Webinars
- Churnopedia
- CSsheroes
- Guides
- Compare
- Blogs
- Request demo
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Guides
- A Detailed Guide on Customer Success
- An Ultimate Guide on Customer Success Software
- An Ultimate guide on Customer Health Score
- The ultimate guide to customer effort score
- The Ultimate Guide to Customer Onboarding
- Proven strategies to reduce customer churn
- A Guide to SaaS Product Adoption: Everything you need to know
- The Guide to Customer Success Segmentation
- Customer journey in SaaS
- The Ultimate Guide to Customer Success in SaaS
- The Ultimate Guide on Net Promoter Score (NPS)
Webinars
- Digital customer success: The future of customer-centric business
- From data to dollars: Optimizing customer success strategies through customer segmentation
- What new skills are needed in customer success?
- How to lead effective change and adoption in customer success
Compare
- Churn360 vs Catalyst
- Churn360 vs Gainsight
- Churn360 vs Planhat
- Churn360 vs ChurnZero
- Churn360 vs Totango
- Churn360 vs Zapscale
- Churn360 vs Vitally
- Churn360 vs ClientSuccess
Customer success metrics
- Recovering customer acquisition cost
- Logo churn
- Weighted ACV
- Weekly active accounts
- Subscriber growth rate
- Reactivation MRR
- Propensity to renew
- ARR multiple
- Repeat purchase ratio
- Renewal rate
- Negative churn
- Product usage rate
- Rate of adoption
- Time to first value
- DAU growth rate
- Net dollar retention
- Activation rate
- Annual recurring revenue
- Average revenue per account
- Average revenue per user/unit
- Average time to resolution
- Churn rate
- Customer acquisition cost
- Customer retention rate
- Customer satisfaction score
- DAU/MAU ratio
- Expansion MRR rate
- First contact resolution rate
- Free trial conversion rate
- Gross churn rate
- Gross margin
- Gross MRR churn rate
- Monthly recurring revenue
- Net MRR churn rate
- Net revenue retention
- Gross revenue retention
- Customer engagement rate
- Customer lifetime value
- Annual contract value
Customer success sheroes
- Daphne Costa Lopes
- Yamika CH
- Irit Eizips
- Carly Agar
- Cinthia Silva
- Anika Zubair
- Maranda Dziekonski
- Emilia D’Anzica
- Bhavika Kochhar
- Melissa Araujo
Policies
Blogs
Customer retention
- How to Improve Customer Retention Marketing Through Content
- Churn Management Strategies for SaaS Companies: Retaining Customers and Boosting Growth
- What are customer retention models and what value do they provide?
- Why Customers cancel subscriptions? Top 8 Reasons for Account Cancellation
- Boosting B2B Retention and Loyalty Through Customer Engagement
- Best practices for Customer Escalation Management
- How to Handle Customer Objections in SaaS
- Unlocking the Potential of Customer Profitability Analysis
- Customer Retention Measurement : Key Metrics to Track
- How to Proactively Identify and Save At-Risk Customers: An Essential Guide
- Ways to Monitor Customer Churn before it happens
- How to Surprise, Retain and Delight SaaS Customers
- 5 ways to improve customer retention rates in SaaS
- How to Minimize “Churn and Burn” Behavior in Your Sales Team?
- The Top 8 Benefits of Customer Retention
- Reasons Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth
- 10 Customer Retention Case Studies from Top Companies
- Top 10 customer retention strategies that work
Customer satisfaction
- Top 10 Customer Satisfaction (CSAT) surveys questionnaire
- 3 Key Surveys to Measure Customer Satisfaction
- The Importance of Customer Satisfaction Metrics for your SaaS Business
- Measuring Customer Experience with Surveys: Key Metrics and Analysis
- What is the Customer satisfaction Index (CSI)?
- Comparison of High-Touch and Low-Touch Approaches
- Value-added Proactive Customer Outreach by a CSM
- Announcing Price Increase to your SaaS Customers
- The 10 best SaaS customer onboarding examples to learn from
- Tips For A Successful SaaS Customer Engagement Strategy
- Customer Satisfaction’s Effect on Customer Retention
- 10 Ways to Improve Customer Loyalty
- 7 Tips on How to Improve Customer Lifetime Value
- What Is Customer Satisfaction and Why Is It Important?
- 8 Quick Tips on How to Improve Customer Satisfaction
Customer success
- Top Women Leaders & Influencers in Customer Success
- What is the Importance of Anticipating Customer Needs and Preferences?
- 6 Customer Success Techniques to Increase your Recurring Revenue
- Customer Success Events in 2024
- 7 Tips for Customer Success Managers for Effectively Managing a Large Portfolio
- Checklists for Staying Up to Date with Industry Trends in Customer Success
- How Data Science Strategy Helps in Transforming Customer Success and Support Teams
- 10 Essential Tips to Set and Manage Your Customer Expectations
- How to Build Effective Product Feedback Loops with Customer Success Software
- 35+ Best Black Friday SaaS Deals 2023
- Strategies for Boosting Customer Adoption of New B2B Software.
- 15 Key Metrics to Track Customer Success and Team Performance
- Why tracking product usage data is important in B2B business?
- How to Automate QBR Strategy to Elevate Your Results
- 6 Key Aspects Enterprise Customer Success Management
- Strategies to Convert Your Free Trial to a Paying Customer Using Customer Success Platform
- How to Achieve Customer Centric Culture in a SaaS Organization
- What is Customer Acquisition Cost | Benchmarks and How To Reduce It?
- From Onboarding to Value: Customer Success Techniques to Improve Time-to-Value (TTV)
- What is Recurring Revenue Model | Types, Benefits & Challenges
- The Ultimate Guide to Customer Profiling
- Best Practices for Customer Lifecycle Management: Nurturing Long-lasting Customer Relationships
- Customer Success Automation: A Guide For Exceptional CX
- Customer Acquisition Vs.Retention – Statistics And Trends
- The Utilization of Predictive Analytics in SaaS Businesses to Reduce Churn
- Building a Strong Customer Focused Culture in SaaS
- 7 Methods to improve Customer Experience for SaaS Startups
- 20 customer touchpoints in SaaS customer journey
- What Is Customer Marketing and How Does it Relate to Customer Success?
- The role of data science in empowering customer success
- Winning Customers and Closing Sales Faster with Customer Success
- Why Customer Onboarding is More Effective Than Traditional Training in Achieving Customer Success
- Unlocking SaaS success: The power of a customer success playbook
- Empowering Sales Teams to Increase Upsells with a CS Platform
- Roles in a Customer Success Team
- Navigating the critical moments in the customer success journey
- Optimizing the Customer Journey Proven Best Practices
- Guide to Unlocking the Power of Product Qualified Leads
- Elevating Your Business Through Conversational Messaging
- The Impact of Customer Intelligence on Modern SaaS Business
- SaaS Upsell Opportunities for Customer Success Managers
- Top Benefits of Subscription Model For SaaS Businesses
- Customer Success Myths That Need Busting
- Customer Lifecycle Stages for SaaS Customer Success
- How to Improve Product Experience and Scale your SaaS
- Challenges of customer success teams
- How to Use Personalization to Improve SaaS User Engagement
- The Pareto Principle (80:20 Rule) for Customer Success
- How to predict customer churn in your business
- Data-driven Customer Intelligence in SaaS
- A Customer Success Mindset brings Business Success
- Guide to creating a Customer Success Plan
- 7 Most Common RFP Mistakes for Customer Success Software
- Product Lifecycle Guide
- These SaaS Churn Mistakes Will Harm Your Business!
- Steps for Best Practice Net Promoter Score Implementation
- Customer Success Online Courses and Training
- Responsibilities of Customer Success Manager in SaaS
- 10 KPIs to grow your business faster
- 9 Skills Required to Excel at Customer Success
- Data Driven Customer Success
- Improve Your Customer Expansion Revenue
- QBRs for SaaS: The Key to Customer Success
- 8 SaaS Onboarding Best Practices
- Top 4 Reasons Customers Churn and What To Do About It
- Types of surveys and when to use them
- Elements of Customer Success Management
- Customer Support vs Customer Success
Onboarding
- Streamlining the SaaS Customer Onboarding Checklist
- Customer Onboarding Automation – Step by Step Guide
- Optimizing the Customer Onboarding Process Flow for Seamless Product Adoption
- How can Playbooks help to Perfect Customer Onboarding Process?
- 6 Features to look for in a Customer Onboarding Software
- SaaS Customer Onboarding Mistakes You Should Avoid!
- 5 Questions to Kickstart Your Customer Onboarding
- 10 Proven Ways to Build Life Long Customer Relationships
- Customer Onboarding Specialist: Everything You Need to Know
- 7 New Customer Onboarding Best Practices
- Customer onboarding metrics and KPIs you should be measuring
- 6 Tips to Improve Customer Onboarding
Product adoption
- Leveraging User Behavior Analytics to Improve SaaS Performance
- Tips for announcing new product features in SaaS
- Influence of Product Characteristics on Rate of Adoption
- 5 Stages to the Product Adoption Process
- How to Boost Product Adoption
- 5 Steps to an Effective Product Adoption Strategy for Your Product
- How to Create Product Tours that Boost Adoption Rates: Steps, Tips, Examples
- 12 product adoption metrics you should be measuring
- 5 Tips for Effectively Forecasting the Adoption of a New Product
- The Product Adoption Curve: What It Is And How To Use It
Segments
