Eddy loves data and uses that to smartly identify customers that need help today!
Integrate with all third-party softwares that your business use to provide a single dashboard view for a customer.
Group customers with similar attributes that are available in the system together to help CSMs perform bulk actions.
Use plays to convert your customer success processes into templates making them reusable and repeatable.
Easily view which customers are moving from onboarding, adoption, renewal to advocacy and ones who need your help.
Monitor various parameters of your customer to provide a score that represents the likelihood of the customer churning.
Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch.
Gives unprecedented 360 degree visibility of your customer by integrating with all your customer support tools
All-in-one platform for mapping your customer success journey
Create personalized tasks for CSMs and customers to ensure smooth onboarding.
Allow CSMs to create personalized campaigns and send reminders for subscription renewal.
Invite new users, share product information, put them in action and capture feedback.
Allow CSMs to identify happy customers and create opportunities for upselling.
Customer success doesn't have to be hard
Churn360 integrates with the applications you love to use. It takes minutes and your Customer Success Platform is ready to go!Read more