What new skills are needed in customer success?

In today’s dynamic business landscape, the role of Customer Success has evolved beyond traditional support. Organizations are recognizing the pivotal role of Customer Success teams in driving customer loyalty, growth, and advocacy. As customer expectations continue to shift, it’s crucial to equip Customer Success professionals with the right skills to navigate these changes effectively. This webinar aims to shed light on the emerging skillset required to excel in Customer Success, ensuring both customer satisfaction and business success.

key Takeaway:

• Valuable level setting on the role of Customer Success (CSs).
• The fundamental responsibilities of CSs.
• Key objectives within the realm of CS, and discussed evolving dynamics.
• The landscape and strategically invest your efforts to ensure optimal outcomes.
• Necessary Skills required for the Customer Success people.
• Understanding the ideal customer journey lays the foundation for effective decision-making and impactful investments.

About the speaker:

Maranda Dziekonski is the Senior Vice President of Customer Success at Datasembly. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). Fun fact: Maranda is now working on her 9th startup! While she has owned everything from Sales and Marketing, HR, Biz Ops, and various other functions, her passion remains with Customer Success.