Renowned by B2B Customer Success Teams globally
Eddy, AI bot that fights SaaS churn while you focus on growth
Eddy loves data and uses that to smartly identify customers that need help today!
and we have you covered with...
360° view of customers
Integrate with all third-party softwares that your business use to provide a single dashboard view for a customer.
Segments
Group customers with similar attributes that are available in the system together to help CSMs perform bulk actions.
Plays
Use plays to convert your customer success processes into templates making them reusable and repeatable.
Customer journey
Easily view which customers are moving from onboarding, adoption, renewal to advocacy and ones who need your help.
Health score
Monitor various parameters of your customer to provide a score that represents the likelihood of the customer churning.
Campaigns
Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch.
Never miss a beat again!
Gives unprecedented 360 degree visibility of your customer by integrating with all your customer support tools
Customer journey
All-in-one platform for mapping your customer success journey
Onboarding
Create personalized tasks for CSMs and customers to ensure smooth onboarding.
Renewal
Allow CSMs to create personalized campaigns and send reminders for subscription renewal.
Adoption
Invite new users, share product information, put them in action and capture feedback.
Upsell
Allow CSMs to identify happy customers and create opportunities for upselling.
Improve net revenue retention with Churn360
Truly simple!
Customer success doesn't have to be hard
Supported integrations
Churn360 integrates with the applications you love to use. It takes minutes and your customer success platform is ready to go!
