Reduce churn by monitoring whether your customers are moving through the lifecycle stages of onboarding, adoption, renewal, upsell. The customers that are stuck are at risk of churning so proactive action can be taken before it is too late.
Define the customer journey lifecycle as suited to your business
You can implement the steps that happens at each stage of the customer journey as per your customer success process.
Add tasks, activities and milestones along with due dates and reminders and help the Customer Success Managers fight churn by not letting activities slip through.
The most important data in a quick glance
Wherever the customer’s name appears on the portal, there are smart widgets that shows how the customer is doing along with the most important information about them displayed.
The platform that will help reduce churn and increase revenue