Monitoring Health Scores is the simplest way to stay on top of how your customers are performing. In a quick glance you can see which customers are in concerning or poor health scores and need your urgent attention. Earlier in order to get this data, you would have had to pull data from your various systems including usage modules, support desks, financial systems and so on. Now Health Scores considers all these factors and tells you which customer is most likely to churn and which customers are ready for upsell.