Features

Churn360 brings your customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of your customer

Features

360° view of customers

Churn360 brings your customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of your customer

Features

Plays

Use plays to convert your customer success processes into templates making them reusable and repeatable.

Features

Health Score

Monitor various parameters of your customer to provide a score that represents the likelihood of the customer churning.

Features

Push Notifications

Send targeted messages to your customers using our in-app communications module to deliver timely messages right on your platform

Features

Segments

Group customers with similar attributes that are available in the system together to help CSMs perform bulk actions.

Features

Customer Journey

Easily view which customers are moving from onboarding, adoption, renewal to advocacy and ones who need your help.

Features

Campaigns

Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch.

Features

Workspace

Workspace is the where the customer success managers can find all the information required to perform their day-to-day activities. Their upcoming tasks, calendar, emails from their customers and support tickets is available here.

Take the first step today!

See how Churn360 can help retain your customers