360° view of customers
Churn360 brings your customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of your customer
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Plays
Use plays to convert your customer success processes into templates making them reusable and repeatable.
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Health Score
Monitor various parameters of your customer to provide a score that represents the likelihood of the customer churning.
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Push Notifications
Send targeted messages to your customers using our in-app communications module to deliver timely messages right on your platform
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Segments
Group customers with similar attributes that are available in the system together to help CSMs perform bulk actions.
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Customer Journey
Easily view which customers are moving from onboarding, adoption, renewal to advocacy and ones who need your help.
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Campaigns
Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch.
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Workspace
Workspace is the where the customer success managers can find all the information required to perform their day-to-day activities. Their upcoming tasks, calendar, emails from their customers and support tickets is available here.
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