360° view of customers
Churn360 brings your customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of your customer
Plays
Use plays to convert your customer success processes into templates making them reusable and repeatable.
Health Score
Monitor various parameters of your customer to provide a score that represents the likelihood of the customer churning.
Push Notifications
Send targeted messages to your customers using our in-app communications module to deliver timely messages right on your platform
Segments
Group customers with similar attributes that are available in the system together to help CSMs perform bulk actions.
Customer Journey
Easily view which customers are moving from onboarding, adoption, renewal to advocacy and ones who need your help.
Campaigns
Personalise and send emails, or NPS, CES and CSAT Surveys to customers allowing the CSM to manage customers with a personal touch.
Workspace
Workspace is the where the customer success managers can find all the information required to perform their day-to-day activities. Their upcoming tasks, calendar, emails from their customers and support tickets is available here.
